Privacy policy

 

Last updated: May 1, 2026

Shipping and Returns Address:
Carrer de la Ciutat d'Asuncion, 16, Sant Andreu, 08030, Barcelona

Fiscal Information:
Name: Asociación Junior Empresa Awlux
NIF: G75298026
Fiscal Address: Carrer de la Ciutat d'Asuncion, 16, Sant Andreu, 08030, Barcelona

1. Information We Collect

When you interact with our online store, we may collect the following personal information:

  • Contact details: full name, shipping address, billing address, email, and phone number.

  • Payment information: securely processed through third-party payment service providers. VISANA does not store full credit or debit card details.

  • Browsing data: information about your activity on the website, such as IP address, device type, browser, and visited pages.

  • Order history: details about purchased products, returns, and exchanges.

2. Use of Information

We use the personal information collected solely to:

  • Process and deliver your orders accurately and securely.

  • Provide customer support and resolve inquiries or issues related to your purchases.

  • Enhance your web experience through navigation analysis and service optimization.

  • Send marketing communications, only if you have previously given your consent. You may unsubscribe at any time.

3. Sharing Information with Third Parties

We only share your information under the following circumstances:

  • Service providers: logistics, shipping, payment, and technical support companies that work with us under confidentiality and data protection agreements.

  • Legal obligations: when required by law or upon request from a competent authority.

4. Information Protection

At VISANA, we apply technical and organizational measures to safeguard your data against unauthorized access, alteration, loss, or improper disclosure.
While we use high security standards, no system on the internet can guarantee absolute protection.

5. User Rights

You have the right to:

  • Request access to and a copy of the personal data we hold about you.

  • Rectify any incorrect or incomplete information.

  • Request the deletion of your data, except when there is a legal obligation to retain it.

  • Withdraw your consent to receive marketing communications at any time.

You may exercise these rights by contacting us via the email address available on our official website.

6. Changes to the Privacy Policy

VISANA may update this Policy at any time to reflect legal, regulatory, or internal changes.
In the case of significant updates, they will be published on our website, and, if applicable, we will inform you through other communication channels.

7. Contact

If you have any questions, requests, or concerns related to privacy and the processing of your personal data, you can contact us via the contact form or email address available on our official website.